800-936-3525

FAQ

Frequently Asked Questions

Subscriber Questions (students, faculty, staff, etc.)

A: e2Campus gives you info on the go™. Signup and then receive customized, up-to-date school information such as news, sports, weather, emergencies, special events, reminders and more.

A: If you are a student or employee, please visit your school’s web site or call the administration office to sign up for e2Campus. You cannot sign up for e2Campus through this web site..
A: Probably not. Our system sends standard text messages and email. Standard text message charges may apply from your wireless provider, depending on your text message plan. If you have an unlimited text messaging plan, then there would be no additional charge. We will never charge individuals for premium messages or services.
A: Yes. You can change your account settings to add different email addresses or phone numbers.
A: Please log into your account to opt-out for e2Campus alerts for your school. You may opt-out of email alerts only, SMS alerts only, or the entire service. If you cannot log into your account, you can simply reply to any text message from us with the word “STOP” and only the word “STOP”.
A: You are given an opportunity to choose the kinds of messages you wish to receive on your mobile phone through a checkbox listing of groups. You can adjust your preferences from your Group settings.
A: NO. e2Campus enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and e2Campus does not sell the contact information of our subscribers to third party marketers.
A: Yes. e2Campus is a cross-carrier service. See a list of wireless carriers supported here.
A: NO. e2Campus uses the industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

 

Administrator Questions

A: e2Campus is a patent pending multimodal mass notification system that allows designated school administrators to send time-sensitive messages to the mobile phones, home phones, office phones, email, and/or pagers of their subscribers (students, faculty, staff, etc.), plus a growing list of 3rd party devices such as digital signage, PA systems, loudspeakers, desktop alerts, and more. Think of it as a new way to communicate to students and others – instantly, wherever they are geographically located.
A: A multimodal mass notification system is defined as a platform to deliver a notification to an entire audience by all means necessary; therefore creating comprehensive coverage to increase the odds that a particular subscriber received the notification in a timely manner. Subscribers can get notified immediately of news and events on the device they select to be notified by.
A: A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information.
A: e2Campus is a necessary tool to support compliance of HEOA 2008, but it is up to the school to use e2Campus correctly to fully satisfy the requirements. No one tool complies with HEOA by itself.
A: NO. e2Campus is a 100% web-based software system, so you do not need any additional software or hardware. All you need is a web browser with an Internet connection and you are up and running! You can look at e2Campus as a Public Safety “Utility”- always on and ready for action.
A: NO. e2Campus enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and e2Campus does not sell the contact information of our subscribers to third party marketers.
A: Yes. e2Campus sends SMS text messages through the Omnilert gateway to the wireless carriers via standard protocol. e2Campus is a cross-carrier service. See a list of wireless carriers supported here.
A: e2Campus sends SMS alerts to ALL U.S. wireless carriers (not just to the biggest carriers) via SMPP, SMTP, and via direction connection to wireless carriers. To keep it simple and standardized, we ask for the carrier instead of having special instructions for people on smaller or local carriers.
A: Yes, e2Campus is all web-based, so any computer (PC, Mac, Linux, smart phone, BlackBerry, etc.) with a web browser can control the system.
A: Each “user” is defined as one username. Each username is allowed up to two mobile devices (i.e. cell phone and pager), four landline phones, six email addresses (work, school and personal), and unlimited RSS feeds. Plus, the S.E.E.D. feature covers EVERY school email address in your institution’s email server without counting towards your user limit.
A: Yes – for emergency messages, however we strongly recommend user opt-in with validation as the preferred method for a number of reasons. First, we don’t want to interfere with Telemarketing or SPAM laws. If someone receives an unwanted message that was sent from our system, the recipient could call us a txt spammer. This would lead to lawsuits and blacklisting from the wireless carriers. Then, no one would get text messages. Because cell phones and other mobile devices are the personal property of your recipients, we do not allow data to be imported into e2Campus. Participants must OPT-IN to e2Campus.

Second, you probably want authentic users and not users who enter false numbers like 123-456-7890. Third, it’s hard to uncover accidental data until it’s too late. If someone misreads a number, mistakenly types a wrong number, or changes numbers or providers, how will you know? Our past experience has shown that customer-supplied lists can be 60% inaccurate.

Fourth, our Validation step ensures the user’s phone will accept text messages. We have seen instances during the Validation step where users discover their service plan or phone is not text ready. A database dump would not uncover this.

Fifth, by allowing users to opt-in, you are testing their abilities to retrieve and read text messages. Not everyone is an early adopter like you. Plus, you are engaging them. They will make a mental connection to your communication tool – like the pride someone receives after voting. Users will be less likely to appreciate a service that is forced on them. If you don’t believe us, just look at the adoption rate of your school-issued email accounts.

And with the flexibility of e2Campus SmartCode, you can place the e2Campus registration form within your class registration process to collect “opt-in” and “opt-out” statistics.

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